Returns & Refunds

Cancellation

You may cancel your order within 12 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

At times, you might find the need to return a purchase. Whether it's due to personal preference or for any other reason, we want you to be and feel completely satisfied with your experience. That's why we offer a hassle-free return policy.

You have the right to cancel your order within 30 days of receiving it, no questions asked.

To initiate a return, please reach out to us through our convenient contact form or send an email to: support@moondancecharms.com.

Your satisfaction is our priority, and we are here to assist you throughout the return process. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong one. We can evaluate the issue and make it right.

The customer is responsible for the shipping cost when returning jewelry for a refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or missing refunds

If you haven’t received a refund yet, first check your credit card company/bank account again. Then contact your credit card company/bank account, it may take some time before your refund is officially posted. This can take up to 10 business days.

If you’ve done all of this and you still have not received your refund after 10 business days, please contact us at support@moondancecharms.com