Customer service is of utmost importance to us. We hope the following information answers any questions or concerns you may have. If your question isn't addressed here, please don't hesitate to email at support@moondancecharms.com

When will my order ship?

We know you want your new Moon Dance products ASAP (can’t blame you), so we typically ship orders within 2-3 business days after the order is placed.  Have in mind our products are handmade.

How long does delivery take?

Orders are shipped within 48 hours Monday to Friday. The transit times are:

Europe & UK: 5-9 works days

US & Canada: 4-10 work days

Please have in mind that most of our products are handmade.

Where is my order?

Check your inbox for a shipping confirmation email, which includes a link to track your Moon Dance package. Follow the journey of your package and track your package at our Tracking My Order Page.

Still can’t find it? Just contact us at support@moondancecharms.com and we’ll give you all the details on where your package is and when it’s expected to arrive.

What if I want to cancel my order?

Most orders are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at support@moondancecharms.com within 24 hours. 

My order is delayed. What can i do?

In rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.  

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or missing refunds

If you haven’t received a refund yet, first check your credit card company/bank account again. Then contact your credit card company/bank account, it may take some time before your refund is officially posted. This can take up to 10 business days.

If you’ve done all of this and you still have not received your refund after 10 business days, please contact us at support@moondancecharms.com

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

At times, you might find the need to return a purchase. Whether it's due to personal preference or for any other reason, we want you to be and feel completely satisfied with your experience. That's why we offer a hassle-free return policy.

You have the right to cancel your order within 30 days of receiving it, no questions asked.

To initiate a return, please reach out to us through our convenient contact form or send an email to: support@moondancecharms.com.

Your satisfaction is our priority, and we are here to assist you throughout the return process. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong one. We can evaluate the issue and make it right.

The customer is responsible for the shipping cost when returning jewelry for a refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

Color Variants

We do our best to display the colors and images of our products accurately on the website. However, we can’t guarantee that your computer monitor display will be accurate and depict the same colors. 

Where do you ship from?

We source our products from reliable artisans communities within USA, Europe, Asia, South America and Africa

Please also keep in mind that all of our bracelets are handmade, which means colors can slightly vary. This makes each piece of jewelry unique to you!

Buy 2 Items, Get The 3rd one for FREE at Moon Dance Charms!

Here's a simple guide to help you make the most of this exciting offer:

1. Choose Any 3 Items from Our Entire Website:

Browse through our extensive collection of bracelets, necklaces, earrings etc. Mix and match any three items that catch your eye, or that you fancy.

2. Add the 3 Item to Your Cart:

Once you've made your selection, add all three items to your shopping cart. Please Do not forget this important step. The 3 Items chosen must be in the Shopping cart.

Don't worry about entering a coupon code; the system will automatically apply the discount when you have all 3 items in your shopping cart.

3. Checkout:

Proceed to checkout, and you'll notice that the price of the third (lowest-priced) item will be automatically deducted from your total. That's your free item!

Important Notes:

• This offer applies to any combination of items on our website.
• The free item will be the one with the lowest price.
• No coupon code is needed; the system will automatically apply the discount at checkout.

Now is the perfect time to enhance your jewelry collection or find the ideal gifts for your loved ones. Thank you for choosing Moon Dance Charms for your jewelry needs. Happy shopping!